Privacy Policy

1. Introduction

DRM Refrigeration & Airconditioning System Trading ("DRM", "we", "our", or "us"), located at Lapu-Lapu St., Estaka, Dipolog City, Zamboanga del Norte, Philippines, is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website or submit a service inquiry.

2. Information We Collect

We collect information you voluntarily provide when you submit a quote request or contact us, including:

• Full name
• Email address
• Phone number
• Service address or location
• Type of service requested (installation, repair, maintenance, etc.)
• Any additional details you include in your message

We may also automatically collect non-personal technical data such as browser type, device type, and pages visited for website analytics purposes.

3. How We Use Your Information

We use the information collected solely for the following purposes:

• To respond to your service inquiry or quote request
• To schedule and coordinate service appointments
• To send follow-up communications related to your request
• To improve our website and services based on usage patterns

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Quote request data is kept for a maximum of 2 years unless you request earlier deletion.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

6. Cookies

Our website may use session cookies strictly necessary for authentication and website functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect certain website features.

7. Your Rights

Under the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, you have the right to:

• Be informed about how your data is collected and used
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to the processing of your personal data

To exercise any of these rights, please contact us using the details below.

8. Third-Party Services

Our website uses Google Maps to display our business location. Google's use of data is governed by Google's Privacy Policy. We are not responsible for the privacy practices of third-party services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: